How To Help Your Clients Navigate Storm Services

8/16/2022 (Permalink)

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Ways To Help Your Clients Navigate Storm Services

When a storm occurs in a place like Temple, TX, your office is overwhelmed with calls about storm restoration. In order to satisfy your insurance clients, you have cultivated a list of preferred vendors in their area who you know will work well with their coverage options and provide effective services. But what sets one restoration team apart from another? Here are some ways to help your clients navigate storm services.

1. Choose Local Franchises

Encourage your client to choose a storm restoration company that is local but that has strong backing. After a storm, many local businesses and individuals will be seeking help, so it's important to choose a company that has the backing of a larger corporation to ensure that they will have access to the supplies that are necessary to help your client with their project.

2. Value Communication

Especially when making initial contact, the first impression is important. Only recommend a storm response team that has a proven record of answering customers' calls and communicating with them openly and honestly about the time frame for providing services. It's also necessary that a restoration team keeps good records throughout the entire project and initiates follow-up calls with your client. Your client should never have to wonder about the status of their restoration.

3. Trust the Training

Emphasize companies that have a background of training their staff completely before assigning them to flood damage restoration jobs. Anyone can run a shop vacuum or a pump, but your client is depending on you to help them find restorers who are knowledgeable and experienced when it comes to properly dry out a structure so that business can continue. A franchise that is required to meet corporate standards for each employee's training can more easily guarantee that any staff member they send to a site will represent that company well by providing superior services.

Be thoughtful and thorough when you advise your insurance clients about their options for storm restoration help in their area.